Accessibility

Venue Accessibility:

Wycombe Abbey is a mixed terrain venue with some slight hills, grass and gravelled areas.

Talks, workshops and Guest signing tables are inside and have step free access.

There are accessible toilets at the venue.

Accessible Parking:

We have a limited amount of accessible parking at the venue, spaces are reserved on a fist come first serve basis.

If you would like to reserve accessible parking please email admin@thamescon.com with you name, car registration, a picture of your blue badge and the day you require parking for.

Please ensure this is done before before September 25th 2025.

Essential Companion Information:

We have made some changes in how we process and operate Essential Companion tickets.

Please read the following information carefully. If you have already bought a carers ticket (now called Essential Companion Ticket), for this event this change may affect you. We have contacted and informed all affected parties by the email address provided when buying tickets, if you have not been contacted then you are not affected and your tickets are still valid. Please ensure you have checked your spam/junk folder.

Essential Companion FAQS:

What is an Essential Companion ticket?

An Essential Companion ticket is a ticket for a person who cares for an individual who is attending The Labyrinth Experience. The Essential Companion must be proven to be required by the individual who is attending The Labyrinth Experience.

How much is an Essential Companion Ticket?

Day Essential Companion Ticket: £20.95 (60% discount)

Weekend Essential Companion Ticket: £35.95 (60% discount)

Masked Ball Essential Companion Ticket: £40.95 (50% discount)

What is included in an Essential Companion Ticket?

The Essential Companion day / weekend ticket includes entry to The Labyrinth Experience, access to free talks and workshops.

The Masked Ball Essential Companion ticket includes entry to the Masked Ball.

Why are the Opening/Closing ceremony not included in an Essential Companion Ticket?

Due to limited capacity in the space we are unable to offer Companion tickets to the Opening or Closing Ceremony this is the same for all standard entry tickets. All proceeds from the Opening/Closing ceremony go to our chosen charity, Conservation without Borders.

Why can’t we offer a free Essential Companion Ticket?

We are unable to offer free Essential Companion Tickets for The Labyrinth Experience as each individual that attends the event uses the facilities provided and this cost must be covered.

The discounted rate is the lowest price we are able to offer.

We have a limited capacity because we like to keep our events on a smaller scale to offer a more personalised customer service experience for our attendees.

How do I get an Essential Companion Ticket?

Please ensure you have purchased your full price entry ticket before applying for your Essential Companion Ticket. If you have not bought your full price ticket before applying, your application may be rejected. This is because we cross reference our ticket system as part of the verification process.

To apply for an Essential Companion Ticket please fill out the following registration form.

You will need:

the name and email address of the essential companion and the cared for individual
A clear and legible scan/photocopy/image of your form of evidence (see the below for more details)

Essential Companion Ticket Registration Form

If you cannot fill out this form, require assistance, or have any problems please contact admin@thamescon.com

What documents are accepted forms of evidence?

DLA letter
PIP letter
The Access Card by Nimbus (this must include the +1 symbol)
Carer's allowance letter (this must show the names of both the carer and cared for)

Please be aware that any evidence with an expiry date must be valid at the time of the event. The document must also include the full name of the carer/the person requiring a carer.

What is the deadline for registering an Essential Companion Ticket?

You will need to apply for an Essential Companion Ticket BEFORE September 25th 2025

Why is there a deadline?

Our team needs time to verify the documents uploaded and to proceed with the application after the form is submitted.

What happens if I miss the deadline?

Unfortunately if you miss the deadline we will be unable to offer an Essential Companion Ticket. We will send reminders to our social media and newsletter in advance of the deadline to apply.

Do I need to bring proof with me on the day?

No, once the form is submitted we will have all of the information needed tied to your details and so all you will need to bring is yourself!

If you are a blue badge holder who has applied for an accessible parking space, in which case please ensure you have bought your badge to be displayed on your dash.

Why have you made these changes?

We have updated our Essential Companion Tickets in line with the 2010 Equality Act.

The changes to the application/document upload process allows us to streamline the receipt of evidence documents.

What other Accessibility adjustments will be available?

Our reasonable adjustments (inline with the 2010 Equality Act) are as follows:

step free access to all areas of the convention, accessible parking, trained first aiders including mental health first aiders, additional staff in high population areas to assist as needed, heavily discounted Essential Companion tickets, access for assistance/service dogs, free drinking water, a quiet/chill out space, reserved front row seating in both stage areas for wheelchair users, the majority of our attractions are in indoor spaces.

Service Dogs:

If you are require an assistance dog please email admin@thamescon.com with you name, which day you plan to attend and any other relevant documentation such as an ID card (if available) to preregister them.

Feel free to send pictures of your dog too, we would love to see them!

Please ensure this is done before September 25th as we will need to notify the venue of any assistance dogs on site.